Privacy Policy

1. Who We Are

Business Name: BI Productions

Service: YouTube Thumbnail Design — 36-Hour Delivery with CTR Guarantee

Nature: Online booking funnel for creative design services

BI Productions ("we," "us," or "our") operates a booking funnel through which clients engage our thumbnail design services. We act as a data controller in respect of personal data submitted during the booking process.

2. Information We Collect

Information you provide directly

• Full name and contact details (email address, phone number)
• YouTube channel name or URL
• Project details, niche, or creative briefs
• Payment information (processed via third-party payment processors — we do not store raw card data)
• Communication history with our team

Information collected automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and interactions within the booking funnel
• Referral source (e.g., YouTube, social media)
• Cookies and similar tracking technologies (see Section 9)

Information from third parties

• Analytics platforms (e.g., Google Analytics)
• Advertising platforms used to direct you to our funnel

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your thumbnail design order
• Communicating with you about your project, revisions, and delivery
• Processing payments and issuing invoices
• Providing our 36-hour delivery and CTR guarantee commitments
• Sending transactional emails related to your booking
• Sending marketing communications, where you have consented
• Improving our booking funnel and service quality
• Complying with legal obligations
• Fraud prevention and security

4. Legal Bases for Processing (GDPR / UK GDPR)

Where GDPR or UK GDPR applies, we rely on the following legal bases:

• Contract performance — processing necessary to deliver the thumbnail design service you have booked
• Legitimate interests — fraud prevention, analytics, improving our services
• Consent — marketing communications and non-essential cookies
• Legal obligation — compliance with applicable laws, tax, and financial record-keeping

5. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Service providers — payment processors, email delivery platforms, cloud storage providers, analytics tools — all bound by appropriate data processing agreements
• Design team members — internal or contracted designers who fulfill your order
• Legal authorities — where required by law, court order, or to protect our rights

We require all third parties to respect the security of your personal data and process it in accordance with the law.

6. International Data Transfers

Your data may be processed in countries outside your country of residence. Where we transfer data internationally (including outside the EEA, UK, or Canada), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• UK International Data Transfer Agreements (IDTAs)
• Adequacy decisions issued by relevant authorities

7. Data Retention

We retain your personal data only as long as necessary:

• Order and project data: 5 years from completion (for tax and legal purposes)
• Communication records: 2 years
• Marketing preferences: Until you withdraw consent or unsubscribe
• Analytics data: As per platform-specific policies (typically 14–26 months)

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

To exercise any of these rights, contact us at the address in Section 12.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our booking funnel. These include:

• Strictly necessary cookies — required for the funnel to function
• Analytics cookies — to understand how visitors interact with our pages
• Marketing cookies — to measure the effectiveness of our advertising

You may manage cookie preferences through your browser settings or our cookie consent tool. Withdrawing consent for non-essential cookies does not affect prior processing.

10. Children's Privacy

Our booking funnel is intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our funnel, please contact us immediately so we can delete it.

11. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Contact & Data Protection Officer

For privacy-related enquiries, rights requests, or complaints:

EEA or UK residents also have the right to lodge a complaint with their local data protection authority (e.g., ICO in the UK, or your national DPA in the EU).

We aim to respond to all legitimate requests within 30 days. Complex requests may take up to 90 days — we will inform you if this is the case.